For more than 50 years, this leading fast-casual brand has been serving a variety of high-quality food at reasonable prices, earning a loyal customer base. The restaurant’s commitment to customer satisfaction made it crucial to find an efficient way to manage its extensive global supplier network, ensuring data accessibility for better decision-making and proactive quality management.
opportunity
As a restaurant brand that operates a multi-sourced global food supply chain with 60 suppliers, it needed a platform to streamline supplier relationship management and ensure the quality and safety of its sourced food products. Efficiently managing a supply chain of this scale was essential to uphold its promise of quality to its customers.
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To meet these challenges, the restaurant brand chose the X1 Platform to manage its growing worldwide network of distributors and suppliers.
By partnering with CMX1, the brand gained critical visibility and insights into its supply chain. The platform enabled better decision-making and proactive quality management, ensuring the safety, compliance, and quality of their globally sourced menu items—many of which are proprietary.
CMX1 offers a comprehensive, automated, single-platform approach to supply chain management, improving efficiency in areas such as:
- Supplier management: Streamlining evaluations, onboarding, and product commercialization approvals.
- Product specification management: Enhancing collaboration with R&D and suppliers for authoring and approvals.
- Supplier compliance: Ensuring adherence to FSMA requirements, HACCP controls, process flows, and food safety certifications.
Despite the challenges posed by the COVID-19 pandemic, the brand achieved record sales growth in 2020 and continues to expand, with plans for new locations across the U.S.
