In the fast-paced world of food service, managing the quality, safety, and compliance of your supply chain is critical. One large, multinational restaurant group faced challenges in overseeing a complex network of suppliers, products, and regulatory requirements across multiple regions. By partnering with CMX1, they transformed their supply chain management process, ensuring transparency, consistency, and scalability in a rapidly growing business environment.
opportunity
Before partnering with CMX1, the quality assurance team at a large, multinational restaurant group had identified several challenges within their supply chain management process:
- There was no unified view of supply chain partners, contacts, and compliance-related documentation, leading to information silos and inconsistent data.
- A largely manual and unstandardized supplier onboarding process existed across different brands
- Record-keeping was inadequate, and there was a lack of work coordination, orchestration, and automation.
- It was difficult to scale quality and compliance efforts as the business expanded.
action
In response, the team partnered with CMX1 to manage supply chain transparency, compliance, and quality. The solution provided the restaurant group with a centralized management platform for suppliers, products, and quality/compliance programs across all their global operations.
Through the CMX1 platform, they:
- Created a single source of truth: All supply chain master data, including suppliers, distributors, brokers, and related documents, were managed in one place. Change management controls ensured partner data integrity and completeness by allowing partners to initiate updates, which were reviewed by QA approvers.
- Managed product specifications: The team used CMX1 to create and approve product specifications, collaborating across regions and departments. Intelligent forms captured product details, formulations, packaging requirements, and more, allowing them to track specification changes over time.
- Automated supplier onboarding and approval: CMX1 coordinated the onboarding process for new suppliers and facilities, automating task assignments and document evaluations for supplier qualifications, audits, labeling, certifications, and more.
- Ensured ongoing quality assurance and compliance: The platform managed partner performance and product quality through various modules, such as document management, facility auditing, and corrective action/preventative action plans (CAPA).
- Document management: Compliance-related documents were kept up-to-date with automated tasks and notifications, maintaining an organized system and audit trail.
- Facility auditing: QA teams conducted supplier facility audits through mobile devices. The system generated corrective actions from audit results, ensuring continuous improvement.
- Nutritional and allergen management: CMX1 automated the collection and review of nutritional values and allergen declarations, helping nutritionists assess risks and maintain up-to-date product information.
outcomes
Implementing CMX1 significantly improved the restaurant group's ability to manage and monitor supply chain quality, compliance, and risk.
Key benefits included:
- A single system to manage all suppliers, facilities, contacts, and documents
- Streamlined and automated supplier onboarding and approval processes
- Enhanced ability to manage product specifications across multiple global brands
- Mobile-friendly facility audits and automatic corrective action plans for suppliers
- Comprehensive task management and work orchestration for critical processes
- Detailed audit trails for compliance, history, and record-keeping