Automated compliance audits across manufacturing, suppliers, and global warehouses, leading to faster identification of risks and improved efficiency
Centralized data management with real-time reporting that enhances decision-making and allows for targeted resource allocation
Increased team autonomy and faster communication, helping to mitigate risks and ensure operational excellence
This CMX1 customer has been elevating the food experience in its category for over two decades, making premium, pre-packaged food products accessible to a wide consumer base. With a strong commitment to using high-quality, responsibly sourced ingredients, they lead the way in delivering innovative, crave-worthy offerings. Their operations span grocery stores, universities, hospitals, and airports, where they focus on maintaining fresh, premium pre-packaged goods that meet strict health and safety protocols.
The company's rapid expansion, combined with its commitment to high standards in food safety and quality, required an efficient system for conducting audits across its global supply chain—including suppliers, manufacturing sites, and warehouses. Before implementing the X1 Platform, the company struggled with limited reporting capabilities from previous vendors, manual processes for rewarding top performers, and an inefficient system for managing data, which posed a risk to compliance and performance.
By adopting the X1 platform, the company has transformed how it manages safety and compliance across its operations. Key actions include:
Comprehensive reporting: Weekly reports and month-to-month comparisons provide clear insights into which locations are excelling and which require attention. The ability to visualize data through graphs and flow diagrams allows leadership to allocate resources efficiently and focus on areas of highest risk.
Streamlined data management: With CMX1, all data related to compliance is stored in one centralized hub, ensuring easy access for health departments, retail partners, and food safety professionals. This eliminates data silos and provides a transparent view of processes and performance.
Autonomy for team members: The platform eliminates unnecessary middlemen, allowing team members to take charge of processes and keep workflows moving smoothly. This has led to faster execution of audits and a more dynamic work environment.
Recognizing top performers: The company can now easily track the performance of team members through visual data dashboards. This helps identify top performers, rewarding them for excellence in the field, and using them as leaders to train and coach others.
Risk mitigation: With the enhanced transparency and tracking capabilities provided by CMX1, the company can quickly track product lots and prevent deeper issues in the supply chain, reducing the risk of costly recalls.
The implementation of the X1 Platform has led to numerous positive outcomes, including:
Time savings: What once took hours or days to process now takes just a few clicks, with all data immediately available for decision-making.
Improved communication and continuous improvement: With real-time data and reporting, the company can quickly address compliance issues and keep suppliers and team members informed through automated memos, monthly calls, and targeted agendas.
Increased transparency: Dashboards and reporting tools have greatly improved engagement with suppliers and customers, reinforcing the brand’s reputation for putting health and safety first.
Looking ahead, the company plans to digitize its logbooks, which are currently paper-based. With over 2,400 locations and a focus on simplicity, the goal is to make the process easy for chefs while further improving compliance and operational efficiency.
“The improvements we’ve made so far are incredible. I can’t wait to see where we are a year from now, 5 years from now. There is so much value with our X1 program, the possibilities are endless.”
– Vice President of Food Safety & Compliance