Hospitality Compliance Management Software

What are brand standards for hotels?

In the hospitality industry, brand standards are the set of guidelines that define a brand’s promise to its guests—how their brand is presented and experienced by guests. Hotel standards typically focus not only on brand standards but also on product standards, operational standards, and regulatory standards. Standards are important for hotels to develop and digitally implement to support their brand reputation, quality assurance, guest and employee safety, operational efficiency, and guest loyalty. 

How can a compliance management system elevate guest experience?

A compliance management system is a powerful digital solution that brings all standards, compliance, and operational efforts into a single program with integrated data, content, workflows, and reporting. Compliance management systems can elevate the guest experience by automating your operational processes across all brands, properties, departments, and shifts to ensure a guest is having a consistent experience no matter where and when they stay with you.  These systems are mission critical to meeting guest expectations and safeguarding brand reputation and guest loyalty.  

What are the most common ways hotels are using standards & compliance management systems?

From ensuring property safety to clean guest rooms, the demands on hotel operators are extensive. Modern compliance management systems offer robust solutions to help hotels automate daily tasks, enforce safety & quality protocols, and ensure regulatory compliance. Hotels typically implement standards & compliance management systems to address all aspects of their operations, including some of these top examples from leading hotel brands. 

Why are standards & compliance management systems particularly valuable for hotel operators?

A fully automated system for standards & compliance management is often an operational imperative for large hotel brands. Hotels have complex operational environments in which standards might differ by brand, region, property, department, and more. Hotel operators need an easy way to adjust standards & assessments to account for varying requirements across the business so that properties are enabled to be compliant with their assigned standards and maintain their affiliation. Hotels also need the ability to seek waivers from standards, and an automated compliance management system enables hotel operators to keep track of which properties have waivers from their standards. Waivers could be sought due to property limitations or renovations, market conditions, unique circumstances, unexpected events, or financial constraints. 

What should a hotel look for in a standards & compliance management system?

Before selecting a compliance management solution, evaluating your current compliance management needs is essential. When evaluating compliance management solutions, prioritize the features that directly meet your needs. The features hotels most commonly need from a standards & compliance management system include enterprise policy management, automated assessments with corrective actions, centralized document management, and robust reporting & analytics. Other factors to consider when evaluating compliance management solutions are ease of use, mobile access, offline capabilities, data & system integrations, self-service tooling & program configurability, scalability, and integrated incident management and partner management solutions.