Frequently asked questions

How does CMX1 support operational excellence in restaurant management?

OpsX1 is a comprehensive solution for restaurants to digitally transform operations through automating policies & training, creating activities for compliance, and gaining insights from real-time reporting—ensuring consistently high standards for customer service and dining experiences.

Can CMX1 help improve the quality of food and safety in restaurants?

Yes, CMX1 offers comprehensive quality and safety management solutions to ensure restaurants design & control product and service quality, safety and compliance to meet health standards and provide high-quality food.

What solutions does CMX1 offer for handling incidents in the restaurant environment?

CMX1’s IncidentsX1 solution automates the entire incident management process—from reporting to resolution—to expedite issue resolution, curb customer dissatisfaction, and mitigate future risks.

What features does CMX1 offer to streamline restaurant operations?

CMX1 provides automated assignments & scheduling tools, flexible workflows, and mobile support for inspections and audits, enabling restaurants to proactively manage operations and maintain service excellence.

How does CMX1 streamline partner management in the restaurant industry?

CMX1 automates the supplier and distributor evaluation process, ensuring that new partners comply with a restaurant's specific standards, from facility audits to product specifications, before and after they are onboarded.

What are brand standards for restaurants?

In the restaurant industry, brand standards are the set of guidelines that define a brand’s promise to its customers—how their brand is presented and experienced by customers. Restaurant brand standards typically focus on brand identity, customer experience, operational consistency, food safety, and quality control. Examples of common restaurant standards include food quality & presentation, customer service, ambiance & facility conditions, personal hygiene, cleaning & sanitation, employee appearance & conduct, and safety regulations. Brand standards are important for restaurants to develop and digitally implement to support their brand reputation, quality assurance, customer and employee safety, operational efficiency, and customer loyalty. 

What does compliance management entail?

Compliance management is a robust process that ensures a business abides by all relevant brand, industry, and regulatory standards. Due to the ongoing nature of compliance management, business should look to implement a compliance management system that incorporates components of: identifying compliance obligations, assessing compliance risks, developing & implementing policies and standard operating procedures, education & training for employees, monitoring & auditing performance, reporting, documentation, and remediation (also known as corrective actions). 

How can a compliance management system elevate food safety and quality?

A compliance management system is a powerful digital solution that brings all standards, compliance, and operational efforts into a single program with integrated data, content, workflows, and reporting. Compliance management systems can fully automate food safety and quality assurance processes, including use cases across policies & SOPS, audits & inspections, product monitoring & testing, supplier and vendor compliance, recalls & withdrawals, HACCP compliance, GFSI-recognized certification readiness, and more. These systems are mission critical to meeting food safety & quality standards and safeguarding brand reputation and customer trust.  

What are the most common ways restaurants are using standards & compliance management systems?

From ensuring food safety to managing supplier relationships, the demands on restaurant operators are extensive. Modern compliance management systems offer robust solutions to help restaurants automate daily tasks, enforce safety & quality protocols, and ensure regulatory compliance. Restaurants typically implement standards & compliance management systems to address all aspects of their operations, including some of these top examples from leading restaurant brands. 

What should a restaurant look for in a standards & compliance management system?

Before selecting a compliance management solution, evaluating your current compliance management needs is essential. When evaluating compliance management solutions, prioritize the features that directly meet your needs. The features restaurants most commonly need from a standards & compliance management system include enterprise policy management, automated auditing with corrective actions, centralized document management, and robust reporting & analytics. Other factors to consider when evaluating compliance management solutions are ease of use, mobile access, offline capabilities, data & system integrations, self-service tooling & program configurability, scalability, and integrated partner management, quality management, and risk management solutions.